Frequently Asked Questions
- How long does shipping take?
We will ship your order within 1-3 business days. As we are closed on weekends and holidays, shipments may be dispatched on the next business day or later.
- Can I choose the shipping method?
You can choose between Takkyubin Compact (a flat rate of 730 yen nationwide) or Nekopos (a flat rate of 400 yen nationwide). If your purchase is 10,000 yen or more and qualifies for free shipping, we will ship via Takkyubin Compact.
- Are there any precautions for Nekopos?
Nekoposu is delivered to your mailbox, so: Delivery date and time cannot be specified Risk of theft or misdelivery Outer box may be deformed If you want to receive your item securely, we recommend Takkyubin Compact.
- Do you offer gift wrapping?
If you wish, please select "Gift wrapping available" during the checkout process.
- Where can I buy pen refills?
Commercially available refills of standard sizes, such as cross-type and Parker pen-type refills, can also be used (compatibility varies by product).
- Do you offer custom orders?
Yes, it is possible. We can manufacture to your specifications, including metal fittings, wood type, and shaft diameter. Please feel free to contact us.
- Does it require maintenance?
Basically, you just need to wipe it gently with a dry, soft cloth. If it feels dry, you can lightly maintain it with beeswax oil or wax.

